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FAQ
FAQ
Medical equipment is available for rent on a daily, weekly or monthly basis. We offer daily rates, extended rates, and discounts for long-term rentals. Depending upon your medical needs, some items can be rented with an option to purchase them after a specified rental period. Our experts can assist you in securing the medical equipment best for your needs for short-term or long-term use.
We accept all forms of payments including digital payment including credit card, debit card, bank transfer, cheque e
We strive to deliver all orders to customers in our normal coverage area within 24 hours of placing an order (some exceptions apply). However, delivery within 24 hours does not apply to all the items mentioned on our website.
It entirely depends upon the quantity of the required product/s. However, the delivery schedule is shared with the customers and then adhered to strictly.
Our operating hours are 10:30 AM to 6:30 PM from Monday to Saturday. Our stores are closed on Sundays. However, our support team is available on call 24*7 to address your concerns, emergency medical needs or if the patient's equipment requires immediate service or repair. For any medical emergencies, please contact your doctor or the emergency hospital services.
Genotronics Pvt Ltd, provides you with service/repair related concern response within 24 working hours. Usually the repairs are scheduled to the earliest date. We also repair some items right at your home.
Yes, you do. Your doctor will prescribe the amount of oxygen you need and for how many hours each day you need to be using oxygen concentrator.